Frequently Asked Questions
Q: Can I make changes to my order?
A: Yes, you can make changes to your order. We ask that you give us as much notice as possible for any changes you would like to make. Please email us at firstname.lastname@example.org or call our customer service representatives to make appropriate changes. However, we need 24 hour notice to cancel or make changes to an order. If the order has already been shipped we cannot cancel your order, substitute different flowers, or change your delivery date. If you have address corrections after the package has shipped, please let us know immediately so we can pass the address change to our shipping carrier. If you fail to give us the correct address, we reserve the right to charge you an additional $10 in order to find the correct address and deliver the package. Note that during the week leading up to Mother's Day and Valentine's Day we are not able to make changes to orders.
Q: Can I cancel an order?
A: Yes, you may cancel an order to receive a full refund up to 24 hours before the order is scheduled to ship. We are not able to cancel orders and refund the full purchase price after the product has shipped. Note that during the week leading up to Mother's Day and Valentine's Day we are not able to cancel orders.
Please note that Wedding and Wholesale Flowers which are shipped directly from a farm ship via a three day shipping service. These products are not able to be cancelled.
Gift Certificates may not be returned or cancelled.
Q: Can I pick the colors for assorted roses?
A: Unfortunately, you are not able to choose the colors for our product "50 or 100 stems of assorted color roses". These flowers are packaged directly at the farms in South America and our growers will randomly select two colors to be placed in each box.
Q: Are vases available?
A: Yes, 12-stem rose bouquets, 25-stem rose bouquets, and mixed bouquets are available with a vase.
Q: I only counted 24 roses in my order when I ordered 50. Where are the rest?
A: Our roses are packed in bouquets of 25 roses. If you counted the flowers while the heads are still in their protective wrapping it may appear that there are only 12 roses. One row of roses set slightly lower and may be hidden under the protective wrapping. When you count the stems you should count 25 roses. As long as you received 2 bunches of flowers for an order of 50 roses, 4 bunches for an order of 100, 8 bunches for an order of 200 or 16 bunches for an order of 400 roses, then all of your flowers are there.
Q: Do I pay sales tax on my order?
A: We are required by law to collect a 6% sales tax for orders with credit card billing addresses located in the state of Maine.
Q: Can I add a vase to my order?
A: When you put your item in the shopping cart you can choose to add a vase to the 12 and 25 stem rose bouquets and the mixed flower bouquets. There is a button that you need to click so that the vase is added to the order. However, we are not able to add a vase(s) to the 50, 100, 200 or 400 stem rose bouquets. This is because the box designed to hold the flowers are so full of flowers that there is no room for the vases.
Q: Do you ship internationally?
A: At this time, we are not able to ship internationally items due to quality concerns. All of our products are shipped for next day delivery through FedEx to ensure freshness. With international delivery, it is likely that the flowers would be in transit for more than one day, and may perish due to the additional time needed for delivery.
Q: Do you ship to Alaska and Hawaii?
A: Yes, we can ship to both Alaska and Hawaii. However, on rare occasions we are unable to guarantee next day delivery due to the additional time needed by our shipping company to get flowers to these locations. As you can imagine Alaska is a big state and our shipping cannot reach every location using their next day delivery service.
Q: Do you deliver to hospitals?
A: Yes, we can deliver to hospitals. Since packages are usually delivered to the shipping and receiving department, please be sure to include the room number of the recipient. Due to hospital restrictions, deliveries cannot be made to patients in ICUs or CCUs.
Q: Do you deliver to schools?
A: We can deliver to schools; however we suggest that you check with the individual school before you place your order for any special restrictions they might have.
Q: Can flowers be sent to P.O. Boxes?
A: We are unable to deliver to P.O. Boxes. For shipping through FedEx, we require a physical street address for all deliveries.
Q: What days do you deliver?
A: We currently deliver flowers Tuesday through Saturday. Our shipping carriers do not deliver on Sundays, and do not pick up merchandise on Sundays for Monday delivery. If Saturday delivery is selected, an additional charge of $15.00 will apply.
Q: Do you deliver on holidays?
A: We are unable to make deliveries on specific national holidays such as, Thanksgiving, Independence Day, New Year's Day, and Christmas. We are also unable to make deliveries the day after holidays due to the fact that our shipping carriers do not pick up merchandise on these holidays for the next day's delivery.
Q: What time will my flowers be delivered?
A: In most circumstances, flowers will be delivered by noon. There may be exceptions if the recipient lives in Alaska, Hawaii or a rural location. Additionally, if there is poor weather in the area, or any other acts of God which may delay our carriers, delivery may not take place until later in the day.
Q: Can I order flowers for same day delivery?
A: At this time we do not offer same day delivery for flowers. We are able to deliver flowers next day, and can also take orders for delivery at later dates.
Q: What is the order cut-off time for next day delivery?
A: In order for flowers to be shipped out for next day delivery, we need to receive the order by 2:00pm Eastern Time.
Q: What if the recipient is unavailable?
A: We ask that you check in advance to make sure your recipient will be available when the flowers arrive. Nevertheless, if the recipient is unavailable at the time of delivery, our shipments have a signature release. This means that our carrier is able leave packages at the recipient's door. If flowers are being delivered to a commercial address, in most cases delivery will be attempted either later the same day or the following day. If the flowers are not delivered on the carrier's first attempt, or if packages are left at the door, 48LongStems cannot be held responsible for any damage due to exposure or delayed delivery. Please note that our Wedding Flowers require a signature.
Q: How do I track my order?
A: Once your package has left our distribution center, you will be sent an email with the tracking number. If you did not specify your email address when you ordered or for some other reason did not receive your tracking number by email, please call our customer service at 1-888-264-4154. We will promptly supply you with a tracking number for Fedex.com.
Flower Upkeep Questions
Q: How are your flowers packaged?
A: All of our flowers are placed in specially designed shipping boxes, and are secured in place so that they move as little as possible during transit. This ensures that your flowers will arrive in good condition.
Q: Do care instructions come in the box?
A: Yes, flower care instructions are included with the box transporting the flowers. This information should be followed to ensure the longest possible life of the flowers. For a list of care instructions please click here.
Q: How long will it take for my flowers to bloom?
A: Roses typically start to bloom within 24 hours of delivery. Depending on the type of flower, it may take between 3-7 days for your flowers to fully open.
Q: Why is there a slight difference between the color of my flowers received and the image on the site?
A: Due to Mother Nature, resolution of monitors, and the need to inventory many different verities of flowers you might receive flowers of slightly different shades. We will do our best to ship what is shown.
Q: Can we order a half box of Recital Roses Bouquets?
A: Yes you can. We just introduced half boxes of recital bouquets.
Q: Why did I receive a gift basket that is different than what I ordered?
A: In rare occasions, we might substitute a gift basket of equal or greater value. This is due to inventory issues, or if the quality of some items used in the basket is not acceptable to ship.